Refills require three (3) duty days for processing and may be picked up at the Satellite Pharmacy. Controlled medications will not be released for pick up any sooner than three (3) calendar days from when you would run out of your current supply. Regular medications may be requested when 75% of your current supply has been used.
Refills will be held for seven (7) duty days. If you fail to pick them up within that time, the prescription will be reversed and product returned to the shelf. If this happens, you must message us or call our call center to re-request the medication. The same three (3) duty day turnaround will apply. Please ask to be signed up for prescription notifications so you will be sent a text message when your refill is ready for pick up.
Refill Request Options
You have three options for requesting refills:
- Calling the automated refill line at 702-652-5359
- Messaging us via the MHS GENESIS Patient Portal to “Nellis Pharmacy”
- Include: DOD ID, date of birth, medication(s), and phone number
- Calling 702-653-CARE (2273), Option 4, Option 1, Option 3
If you’re out of refills, contact your doctor for a new prescription before coming to the pharmacy.