Patient Resources

Customer Service

Patient Relations/Advocate

Patient advocates advise and help you with medical and dental benefit concerns within this facility. Each clinic within our facility has a dedicated Patient Advocate to help address any concerns you may have. Contact phone numbers for each clinic patient advocate is listed below.
 
Department Patient Advocate Phone Number
Allergy & Immunizations 702-653-2410
Audiology, ENT, Speech Pathology 702-653-3051
Cardiopulmonary 702-635-3050, 702-653-3248
Hunters Medical Clinic (Creech) 702-404-1142
Hunters Dental Clinic (Creech) 702-404-0259
Nellis Dental Clinic 702-653-2600
Exceptional Family Member Program (EFMP) 702-653-2198
Emergency Department 702-653-2344
Family Health Clinic 702-653-2432
Family Medicine Residency (FMR) 702-679-9771
Flight Medicine 702-653-3933
Gastroenterology 702-653-3973
General Surgery 702-679-9865
Health Promotion Operations 702-653-3383, 702-653-3375
Internal Medicine 702-653-3800
Labor & Delivery 702-653-3500
Laboratory 702-653-2808
Mental Health 702-653-3880
Neurology 702-679-9820
Nutritional Medicine 702-653-2172
Ophthalmology 702-653-3020
Optometry 702-653-3496
Orthopedics, Podiatry 702-653-3650
PACU 702-653-3530
Pain Management 702-653-3863
Pediatrics 702-679-9754
Pharmacy 702-653-2563, 702-653-2114
Physical Therapy, Occupational Therapy 702-653-3100
Public Health 702-653-3351
Radiology 702-653-2831
Specialties  702-653-3957
TRICARE Operations & Patient Administration 702-653-2362
Urology 702-653-3064
Warrior Operational Medicine Clinic (WOMC) 702-679-9863
Women's Health 702-653-2579, 702-679-9829

Beneficiary Counseling and Assistance Coordinator (BCAC)

BCACs educate and help you with TRICARE-related inquiries.

Debt Collection Assistance Officer (DCAO) 

DCAOs help with resolving debt collections due to unpaid TRICARE claims. The debt must be in collections or listed on your credit report.

Interactive Customer Evaluation (ICE) 

ICE is a web-based tool that collects your feedback on services at this facility.

Patient Relations/Advocate

Phone

702-653-2201

Hours

Monday–Friday
7:30 a.m. to 4:30 p.m.

Location 

4700 Las Vegas Blvd. North
Building 1300, Room 1105B
Nellis Air Force Base, Nevada 89191

Email

usaf.99.mdg.patient.advocate@health.mil

BCAC/DCAO

Phone

705-653-2078

Hours

Monday–Friday
7:30 a.m. to 4:30 p.m.

Location

4700 Las Vegas Blvd. North
Building 1300, First Floor
Nellis Air Force Base, Nevada 89191

Don't forget to keep your family's information up-to-date in DEERS.