Patient Resources

Customer Service

Patient Relations/Advocate

Patient advocates advise and help you with medical and dental benefit concerns within this facility.  

Beneficiary Counseling and Assistance Coordinator (BCAC)

BCACs educate and help you with TRICARE-related inquiries.

Debt Collection Assistance Officer (DCAO) 

DCAOs help with resolving debt collections due to unpaid TRICARE claims. The debt must be in collections or listed on your credit report.

 Interactive Customer Evaluation (ICE) 

ICE is a web-based tool that collects your feedback on services at this facility.

Patient Relations/Advocate

Phone

702-653-2201

Hours

Monday–Friday
7:30 a.m. to 4:30 p.m.

Location 

4700 Las Vegas Blvd. North
Building 1300, Room 1105B
Nellis Air Force Base, Nevada 89191

Email

usaf.99.mdg.patient.advocate@mail.mil

BCAC/DCAO

Phone

705-653-2078

Hours

Monday–Friday
7:30 a.m. to 4:30 p.m.

Location

4700 Las Vegas Blvd. North
Building 1300, First Floor
Nellis Air Force Base, Nevada 89191

Don't forget to keep your family's information up-to-date in DEERS.