Customer Service

Patient Advocate

Patient advocates advise and help you with medical and dental benefit concerns within the facility. Each clinic within our facility has a dedicated Patient Advocate to help address any concerns you may have. Contact phone numbers for each clinic patient advocate are listed below.
 

Department	Patient Advocate Phone Number
Allergy & Immunizations	702-653-2410
Audiology, ENT, Speech Pathology	702-653-3051
Cardiopulmonary	702-635-3050, 702-653-3248
Hunters Medical Clinic (Creech)	702-404-1142
Hunters Dental Clinic (Creech)	702-404-0259
Nellis Dental Clinic	702-653-2600
Exceptional Family Member Program (EFMP)	702-653-2198
Emergency Department	702-653-2344
Family Health Clinic	702-653-2432
Family Medicine Residency (FMR)	702-679-9771
Flight Medicine	702-653-3933
Gastroenterology	702-653-3973
General Surgery	702-679-9865
Health Promotion Operations	702-653-3383, 702-653-3375
Internal Medicine	702-653-3800
Labor & Delivery	702-653-3500
Laboratory	702-679-9790
Mental Health	702-653-3880
Neurology	702-679-9820
Nutritional Medicine	702-653-2172
Ophthalmology	702-653-3020
Optometry	702-653-3496
Orthopedics, Podiatry	702-653-3650
PACU	702-653-3530
Pain Management	702-653-3863
Pediatrics	702-679-9754
Pharmacy	702-653-2563, 702-653-2114
Physical Therapy, Occupational Therapy	702-653-3100
Public Health	702-653-3351
Radiology	702-653-2831
Specialties	702-653-3957
TRICARE Operations & Patient Administration	702-653-2362
Urology	702-653-3064
Warrior Operational Medicine Clinic (WOMC)	702-679-9863
Women's Health	702-653-2579, 702-679-9829

Beneficiary Counseling and Assistance Coordinator (BCAC)

BCACs educate and help you with TRICARE-related inquiries.

Debt Collection Assistance Officer (DCAO) 

DCAOs help with resolving debt collections due to unpaid TRICARE claims. The debt must be in collections or listed on your credit report.

Interactive Customer Evaluation (ICE) 

ICE is a web-based tool that collects your feedback on services at this facility.