Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the 
MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332.

Mike O’Callaghan Military Medical Center has received an “A” Leapfrog Hospital Safety Grade for Fall 2025, demonstrating a commitment to providing high-quality care to all patients.
Mike O'Callaghan Military Medical Center is committed to providing all of our patients with high-quality care.
Our level III trauma center is the first Air Force medical facility to treat civilian critical care and trauma patients arriving by ambulance.
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Mike O'Callaghan Military Medical Center News and Updates

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